Company:
CV-Library
Location: Northampton
Closing Date: 24/10/2024
Salary: £23,923 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
A growing business is looking for a dynamic Customer Service Coordinator to join its Technology Enabled Care (TEC) Service Centre team in Round Spinnery, Northampton. This is a fantastic opportunity to become part of a motivated and dedicated team within an organisation that values and rewards hard work.
You will support service users by organising TEC solutions that empower individuals in their daily lives. From initial assessment of their care technology through to the installation, maintenance, and review of their equipment, you will be there every step of the way.
As Customer Service Coordinator, you will:
Assist and manage incoming calls and answering any customer queries
Coordinate equipment orders to be delivered, installed and collected
Analyse orders by checking, identifying and reporting any errors made via online orders
Provide telephone and email advice to clinical/social care staff to support effective TEC prescription
Provide general administration that supports daily activities and duties
Assist with selecting appropriate stock in the warehouse for technicians, ensuring stock is recorded and maintained
Work with people experiencing different vulnerabilities.
We’re looking for a Customer Service Coordinator with:
Experience in a similar, busy and fast paced customer service environment
Relevant telephone-based customer service experience is preferred
Good attention to detail and accuracy
Previous experience of administration, order processing and scheduling of workloads
Professional and confident manner via telephone and email
Previous stock management experience would be advantageous but is not essential
Competent IT skills with Microsoft Office programmes and ability to learn new systems
To apply for this role as Customer Service Coordinator, please click apply online and upload an updated copy of your CV.
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