Food and Beverage Manager

Metropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we're dedicated to providing exceptional experience and service for our guest's whichever platform or venue they visit. Our eleven city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London's newest luxury casino Metropolitan Mayfair. We're a 'Why Not?' brand that likes to challenge the status quo and we're passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people. JOB TITLE: Food and Beverage Manager Main duties: To ensure the efficient and smooth operation of all F&B departments optimising the highest standards of product and service whilst maximising profitability. To oversee, direct and manage a profitable F&B operation, ensuring high standards of service and quality are met at all times. Operational: Responsible for all aspects of the operational execution, in areas as defined by senior management, of all F&B departments and associated entertainment and events activities. With particular regard to but not exclusively: To supervise and organise all F&B employees, facilities, equipment and raw materials to ensure the highest standards of product preparation, presentation and service are achieved. To ensure that all F&B staff have the training, equipment, facilities and raw materials to properly complete their duties. To ensure staff always give outstanding customer service at all times. To make recommendations to senior management on all aspects of the F&B functions within the club that could improve the customer experience. To assist, as directed by senior management, with the selection, recruitment, probationary period, training, appraisal, motivation, coaching of F&B staff. To strictly comply, and ensure all F&B staff comply with all accounting, stock control and financial procedures as required by the company to safeguard stocks, monies and facilities. To strictly ensure all F&B staff comply with all current legislation and company procedures. For example, but not exclusively, in such areas as employment, licensing, hygiene, health and safety and gaming. To foster outstanding co-ordination and communication with all departments throughout the club to ensure customer experience is optimised. To develop, innovate and deliver product mix through building relationships with external suppliers. To champion a training culture within the F&B teams. To liaise with sales, events and marketing to ensure all event/booking information is effectively communicated to all F&B departments. To establish and maintain a positive and effective working environment for all staff. To be informed with: The club fire procedures. The club and company security procedures. The club and company health and safety and hygiene procedures. The club financial and accounting procedures. The company personnel procedures. The club operational procedures and service standards. The club facilities and attractions. Short and long term marketing promotions. Current licensing regulations. REQUIRED SKILLS: Thorough knowledge of service standards relating to all aspects of the service of food, wines, alcoholic and non-alcoholic drinks and beverages. Thorough knowledge of F&B accounting and stock control processes. Very comfortable when communicating with guests and fellow employees both verbally and in writing. Very numbers conscious, numerate and computer literate of all main business programs including email, Internet and Microsoft Office programmes. Positive and upbeat attitude. A high level of personal integrity. A strong work ethic with a passion for exceeding expectations. Show respect and appreciation to all. Encourage and contribute toward a culture that supports everyone to be the best that they can be. DESIRED SKILLS: Trained in how to train staff members. NVQ Level 3 required and Diploma/Degree preferred. Personal Licence Holder. Benefits We value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer: Hourly wage + Service Charge + Salary Enhancement From Midnight + Paid overtime 50% off food and beverages in all of our UK venues Extensive Rewards platform: discounts on travel, retail, hospitality, health and much more Company Sick Pay Company Pension Life Assurance Refer a friend incentives Financial advice services Employee health and wellbeing services Virtual GP Services Season Ticket Loans Employee assistance programme: A confidential helpline providing 24/7 advice and counselling Cycle to work scheme Please Note: You must be aged 18 or above and have the right to work in the UK. WORKING HOURS: Flexibility to provide service and contact at varying times dependant upon the needs of the business and the delivery of project work. TPBN1_UKCT