Helpline Adviser
Cardiff
Our client is looking to recruit Helpline Advisers to provide individually tailored crisis prevention advice and guidance to young people and those who are concerned for them via their helpline and deliver crisis prevention training online and in community settings across the UK.
What you will do:
- Work as part of a team providing crisis prevention support to a range of clients via multichannel communication platforms.
- Work on a 7-day shift system including evening and weekends.
- Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
- Maintain accurate records and input data monitoring into the data base system.
- Participate in clinical supervision and reflective practise.
- Provide training, mentoring and coaching to new recruits.
To be successful in this role you will have:
- a degree or professional qualification in Health or Social Care, Community Work or a related discipline
- previous experience of working in an advisory capacity in crisis prevention or mental health
- a proven record of working directly with vulnerable young people
- experience of providing advice and guidance via multiple communication channels
- the ability to empathise, support and build rapport with people and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: NALC Scale SCP 24-28 (Starting salary of £27,520 per annum based on working 30 hours per week progressing incrementally to £30,540 per annum)
Hours: 30 hours per week over 4 days as part of a team that work 7.5 hour shifts between 07:30am and 22:30.
Location: Cardiff
Contract: Permanent
Benefits: You will receive 28 days' annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay.
Closing date: Midnight - 17th November 2024
Our client reserves the right to close the vacancy earlier if they receive sufficient applications so, please submit your application as soon as possible.
Our client is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Our client is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.