Customer Service Executive

Join our dynamic team as a Customer Service Executive, where you'll play a key role in delivering exceptional service and support to our valued clients. If you're passionate about client satisfaction, maintaining compliance, and ensuring a smooth insurance process, this is the opportunity for you! What You'll Do: * Client Support: Efficiently handle inquiries, policy renewals, claims, and provide expert advice on insurance products tailored to client needs. * Policy Management: Ensure timely processing of new business, mid-term adjustments, and premium financing. * Debt & Compliance: Address debt queries in line with company policies and FCA regulations. * - **Complaint Resolution:** Resolve complaints with care, escalating where needed, and ensuring complete client satisfaction. * Client Relationships: Build and maintain strong relationships through high-quality service and guidance. What We’re Looking For: * Compliance Focused: Ensure all actions meet FCA standards and Treating Customers Fairly (TCF) principles. * Detail-Oriented: Maintain impeccable record-keeping and ensure all processes are completed with accuracy. * Proactive Professional Development: Continuously improve your knowledge and skills through training and industry events. * Data Protection: Safeguard all client and company information in compliance with the Data Protection Act (2018). What We Offer: * Ongoing training and development * Opportunities to represent the company at industry events * A supportive and collaborative work environment If you're ready to make a difference and help clients get the best out of their insurance experience, apply today