Contract Manager (Hard Services)

CONTRACT MANAGER (HARD SERVICES) – OXFORD– PERMANENT Job Title: Contract Manager Location: Oxford Contract: Permanent Salary: £45,000 - £50,000 per annum + Car & Fuel Card Hours: Full-time, Monday to Friday, 40 Hours Per Week (Flexible working required to meet business’s needs) Description Keywords: Contract Manager, Hard Services, Facilities Management, M&E, Client Liaison, Property Services, KPI Contracts An excellent opportunity has arisen to join a leading facilities management provider as a Contract Manager specializing in Hard Services. The successful candidate will manage all contract-related activities across the Oxford ensuring the effective delivery of both planned preventative maintenance (PPM) and reactive/quoted works to the highest standards. What you’ll do: As the Contract Manager (Hard Services FM), you will take responsibility for managing service delivery across assigned client sites, ensuring all legislative, quality, and safety requirements are met while fostering strong client relationships. * Contract Management: Oversee all contract management activities, ensuring that PPM and reactive/quoted works are executed efficiently and to a high standard. * Client Liaison: Serve as the primary point of contact for clients, addressing enquiries promptly and ensuring regular updates on ongoing projects and works. * SLA and KPI Management: Ensure service level agreements (SLA) and key performance indicators (KPI) are consistently met, keeping clients informed of progress. * Site Visits: Conduct site visits in response to enquiries, assess risks, and gather necessary information to facilitate accurate quotations. * Safety and Environmental Compliance: Ensure all quality, safety, and environmental processes are followed, including risk assessments, method statements, and work permits. * Job Monitoring: Oversee all active jobs, ensuring proper planning, tracking, and escalations are in place. Ensure systems are updated accordingly. * Reporting: Collate and prepare operational and performance data for both internal and client reports. * Team Leadership: Assist in the management and leadership of the property services team, overseeing work allocation, attendance, performance management, and providing support and motivation as needed. What You Bring: The ideal candidate will have: * A minimum of 5 years' experience in Contract Management for Hard Services within the Facilities Management industry. * A technical background in M&E (Mechanical & Electrical) is preferred. * Proven ability to manage KPI-driven contracts. * Strong communication skills, with the ability to liaise effectively across all levels of the business. * Excellent planning, organizational, and problem-solving skills. * Attention to detail and a high level of accuracy. * Proficiency in Microsoft Office and familiarity with CAFM (Computer-Aided Facility Management) systems. What We Offer: * Competitive salary package with benefits and vehicle allowance. * Flexible working environment. * Ongoing training and career development opportunities. * A dynamic and supportive team environment. What’s Next: If you’re ready to take on a challenging role in contract management with a focus on delivering exceptional service, we want to hear from you! Apply today to join a team that values professionalism, quality, and client satisfaction. Apply today by clicking on the link. Please note that only applications submitted through the online platform will be considered. Concept Resources has the permission of the client to advertise this position