Service Advisor

Are you passionate about customer service and vehicles? Join a leading dealership in Cannock as a Service Advisor! This well-established dealership in Cannock has built a reputation for delivering exceptional service to its customers. With a commitment to quality and customer satisfaction, the company is looking for a dedicated and customer-focused Service Advisor to join their team. Key Responsibilities of the Service Advisor: Greet customers and provide excellent customer service from start to finish Understand customer needs and accurately log service/repair requirements Liaise between customers and the workshop team to ensure smooth service delivery Provide regular updates on vehicle progress, costs, and completion timelines Prepare and process job cards, invoices, and payments efficiently Ensure that all customer queries are handled promptly and professionally Submit warranty claims and place orders for parts for sales vehicles, and workshop vehicles Ensure a weekly and monthly stock take is carried out Key Requirements: Previous experience as a Service Advisor or in a similar customer-facing role (ideally in the automotive industry) Strong communication and interpersonal skills Ability to manage multiple tasks in a fast-paced environment Excellent organisational and administrative skills Knowledge of automotive processes and services is desirable but not essential Proficiency in using computer systems for booking and invoicing is a must Benefits: Salary £27k - £30k Mon to Fri (8am – 5pm, earlier finish on some days to work from home for last hour) 33 days leave including BH`s Ongoing training and career development opportunities A friendly and supportive team environment For full detailsthis opportunity please contact Stuart Cooper at Wagstaff Recruitment on (phone number removed). You can also email your CV confidentially to:  Wagstaff Recruitment – Building Trusted Relationships to Create Great Opportunities