Deputy Castle Manager

The Role We are looking for a welcoming and enthusiastic Deputy Castle Manager , a luxury hospitality professional to be the first point of contact for guests at Aldourie Castle. In this key role, you will ensure every guest receives a warm, personalised welcome and is attended to throughout their stay. Your role is to create a seamless and exceptional guest experience from arrival to departure, helping to maintain the high standards of service and attention to detail that Aldourie is known for. In so doing, you will work in partnership with the Castle Manager to lead the delivery of our strategic goals in the areas of people, guests, sustainability, and commerciality. You will: Be an exemplary leader and host as Deputy Castle Manager. Lead, train and develop the Team to be outstanding hosts. Partner with the Castle Manager to ensure that our people, guest, sustainable & commercial goals are achieved. Develop and continuously improve operating standards. Contribute to sales and marketing activities and plans. Greet guests upon arrival, providing a warm and professional welcome. Assist with guest check-ins and check-outs, ensuring a smooth and efficient process. Act as a main point of contact for guests, answering questions and addressing special requests. Coordinate all departments, to ensure guest needs are met promptly. Provide information about the castle, its history, and the local area to enhance the guest experience. Handle guest inquiries, complaints, or feedback with professionalism and a focus on resolution. Assist in the preparation of guest areas, ensuring they are kept to the highest standards of cleanliness and presentation. Support event coordination by providing front-of-house services for private bookings and events. Uphold WildLands values in guest interactions, ensuring a positive reflection of our commitment to heritage and sustainability. Essential experience & skills Primarily we are looking for individuals who share our purpose, passion and values. To be successful in this role you will need an engaging personality, positivity and resilience and great people and organisational skills. You must have: Leadership: A proven track record as a respected Senior / F&B / Front Of House Senior Manager. Teamwork: Ability to collaborate effectively with other departments to ensure seamless guest experiences. Quality Restaurant and Hospitality Experience: Proven experience in a high quality restaurant / hotel or estate, as a Team Leader or Manager or demonstrate you ready for this step. Guest Relations Experience: Proven experience in a front-of-house role, ideally in a luxury hotel or estate or high quality restaurant. Guest Relations: Excellent communication skills to interact with guests and address their needs professionally. Results Orientated: You will be highly effective through leadership and the guest experience to delivery of strategic and operational goals. Problem-solving: Ability to manage issues quickly and effectively in a high-pressure environment. Organisation: Strong multitasking abilities and attention to detail in a fast-paced setting. Thats not all. In addition to a competitive salary, benefits, and a supportive work environment, being part of WildLand means contributing to the regeneration and preservation of one of Scotlands most beautiful landscapes. Join us and be part of something truly special. Please be aware that we are unable to provide sponsorship for this position. Therefore, applicants must have the legal right to work in the UK to be considered. It is also a requirement that the applicant holds a valid UK driving licence. TPBN1_UKCT