Customer Service Advisor

If you feel passionate about delivering excellent customer service, have a flexible attitude and enjoy being part of a busy, friendly team, then come and join us! This role will involveserving our customers Face to Face in our Barnstaple, Ilfracombe and South Molton offices as wellas over the telephone at our site in Brynsworthy, so previous experience of this will be an advantage. You will need to demonstrate excellent communication, decision making and problem ownership skills and will need a calm, pleasant and helpful manner as the public face of the Council. You should have at least 12 months experience of operating as a first point of contact, have 4 GCSEs (Grade 4 or above or equivalent relevant experience), be competent in using various IT systems and have a knowledge/understanding of equal opportunities in service delivery. Duties Include: To handle all telephone calls, face to face, emails (including social media) and any written correspondence in a professional, polite and efficient manner. To ensure that all relevant details are recorded accurately on supporting technology and in accordance with the Data Protection Act. To proactively respond to and resolve a wide range of issues relating to North Devon Council services, including complex and in depth enquiries. To accurately identify where a specialist response is required and escalate within the target time-scale. To provide equality and ease of access to all Council Services and those of its partners, for all residents of and visitors to North Devon area Package: We offer a supportive environment in an organisation with flexible working hours and a Local Government Pension scheme. We believe in valuing diversity and are committed to equal opportunities as a Disability Confident Employer. Full time = 37 hours, Monday to Friday 9am-5pm TPBN1_UKTJ