Service Delivery Coordinator

A new role working for a housing provider within the maintenance team. This is a contract post 30 hours per week. The Service Delivery Co-Ordinator’s main duties include supporting Managers with planning all aspects of the repairs, voids and planned maintenance works, dealing with residents, operatives and sub- contractors, working with the IT systems, managing operative’s diaries and general administration Team. You are responsible for the first point of contact from the customer dealing with day to day enquiries. • To receive calls, emails and web chat enquiries directly from customers and maintain communications through to job completion as part of the BCHG Repairs Hub. • Following job notification, diagnose and record in the Job management system then plan & mobilise internal / external contractor resources having a strong focus on First Time Fix, ensuring an efficient service is delivered. • To manage and co-ordinate the workload of employees and monitor outputs against performance and quality targets, ensuring compliance with work specifications and statutory duties. • To ensure that the trades staff and contractors communicate in a timely and accurate manner about the progress of work, to schedule their workload efficiently and effectively