Aftersales Manager

FC3199 Aftersales Manager Permanent  Huntingdon area Depending on experience Our client, a well-known automotive specialist, is looking for an Aftersales Manager to join a business focused on innovation, dedication and dynamism.  Main duties: Leading your departments in a clear, considered, and appropriate manner, building an accountable and progressive business unit. Meet key performance indicators and targets for the service and parts departments Look for opportunities to increase efficiency Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets Respond promptly to any customer complaints and ensure timely and correct resolution Liaise with external companies to ensure good working relationships are developed Maintain rigorous control of department costs, stock and budget Recruit, coach and appraise team to ensure they are operating to full potential Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with To be suitable for the role, you must have previous experience in an automotive sales and showroom environment.   Have previous customer service/administration experience ideally within a sales environment Experience as an Aftersales Manager or experience in a Head of Business type role  Used to targets and excelling in this environment, as well as developing and monitoring budgets  Knowledge of marketing and pricing strategies  Management of a large team with a strong customer focus  For more information please call (phone number removed) or email   Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck! 1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business