IT Support Engineer

I’m currently on the lookout for an IT Support Engineer to join a sustainable and innovative market leading company – this is an onsite role based in Stoke-on-Trent. They are among the largest and most respected companies in the UK within their industry, demonstrating a strong commitment to technology. They continually invest in innovative solutions to enhance efficiency and product quality. Recently acquired, the company is experiencing rapid growth, now employing over 1,100 people across 11 locations. They’re searching for an IT Support specialist to join their dynamic IT team at their Stoke and office. This role is essential in providing comprehensive technical support and maintenance across their business. Reporting to the IT Support Manager, your primary focus will be assisting system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution. You'll be responsible for troubleshooting hardware, networking, operating systems, and applications, providing technical advice to a non-technical audience. Key Responsibilities: ** Providing 1st line technical support to users through monitoring and prioritising, user requests using their IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA. ** Identifying software and hardware problems, as well as completing repairs and upgrades. ** Monitoring alerts and acting as first response, escalating where required. ** Monitoring and maintaining backup systems across the business. ** Helping in the installation and configuration of new servers, networking infrastructure and other IT equipment across the business. ** Computer, Tablet, and mobile phone builds, rebuilds and configuration. ** Telephony configuration and management. ** Office 365 Support ** Providing support when required to the broader IT team including Infrastructure, Software and Security Teams. Qualifications and Skills: ** Understanding of Windows 7, 10 and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities. ** Microsoft Office 365 support. ** Strong communication and problem-solving skills ** Full UK driving licence and willingness to travelling to our sites across the UK. ** Linux/AD/VMware (Bonus) In return, they’re able to offer a competitive salary of £27,000 - £30,000 as well as a variety of perks including: ** Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more! ** Confidential 24/7 wellbeing support. ** Cycle to Work Scheme. ** Funded learning and career development opportunities. ** Company provided Life Assurance policy. If it sounds of interest, please apply here or get in touch with Paul McGovern from Cathcart Technology on 0161 672 5419.