Operations Administrator

Our client is a leading, privately-owned security company specialising in customised security solutions. This role offers; Pension & Life cover Cycle to work scheme Onsite Parling The opportunity to play a vital role in a growing security company. A dynamic and supportive work environment. A chance to develop your skills and knowledge in the security industry. Job Description We are looking for an enthusiastic and self-motivated Security Operations Administrator to join our growing team.  This role is perfect for someone who can prioritise their workload while also being a collaborative team player. What you'll do: Be the central point of contact for installation and service department enquiries by phone and email. Coordinate job progression seamlessly between Project Managers, customers, and our team of engineers. Ensure accurate call logging and updates using our call management software. Manage the ordering process with suppliers, create purchase orders, and collaborate with the finance department for invoice approvals. Handle general administrative tasks to keep the department running efficiently. Partner with Account Managers to provide up-to-date statistics on work in progress and file status. Continuously monitor and improve quality standards for all department processes, identifying areas for improvement. Personal Requirements: A positive and proactive attitude with a willingness to learn. Excellent communication and interpersonal skills to liaise effectively with various stakeholders. Strong organisational and time management skills to prioritise tasks and meet deadlines. Proficiency in using computers and relevant software applications (e.g., call logging software, email). A keen eye for detail and a commitment to accuracy. The Ideal Candidate: A Collaborative Problem-Solver with a Service Mindset To thrive in this role, you'll ideally possess the following qualities: Experience in Service Excellence: A background in a service-orientated industry, where you provided exceptional customer care, is a plus. Tech-Savvy: You're a strong IT user with proficiency in standard business software like Office 365. Communication Champion: Your written and verbal communication skills are excellent, allowing you to connect effectively with diverse stakeholders. Organisational skills: You excel at prioritizing and managing your workload, tackling multiple tasks while remaining organised and efficient. Independent & Proactive: You can work independently and make sound decisions when needed. Detail-Orientated: Accuracy and a keen eye for detail are essential. Team Player: Collaboration is key! You enjoy working as part of a team to achieve shared goals. This role is office hours Mon-Fri (37.5 hrs) Salary £24k If you have the relevant experience and are keen to join an exciting and growing business then please send your cv through now