Installation Administrator

Hours: 40 hours per week

Job Description:

As the Installation Administrator, you will be responsible for keeping the day to day running of the installation team in an organised and efficient manner, supporting the team to ensure each job is completed on time and customer satisfaction is kept high.Based in our showroom in Camberley.

Job responsibilities:

• Communicating with customers on proposed dates.
• Appointment booking
• Liaising with customers pre and post installation.
• Liaising with fitters over forthcoming work / other tasks which help with the efficient completion of the project.
• Ensuring post installation paperwork is completed by fitters, including understanding the issues surrounding incomplete work.
• Produce approved additional works orders and credit notes for customers as required.
• Ordering any additional materials and liaising with production to ensure completion of job in a timely manner.
• General administration required for day-to-day role including filing
• Telephone answering
• Carrying out any other reasonable tasks necessary to enable the efficient functioning of the business

Key Attributes:

• Excellent communication skills in both written and verbal
• Excellent administrator
• Organised
• Experience of liaising with and organising site-based staff
• Deadline oriented
• Ability to work in a fast-paced environment with tight deadlines
• Fully IT competent in the normal office software i.e. excel and word as well as experience of CAD software
• Extensive customer service experience
• Problem Solving
• Pro-active attitude
• Energetic