Desk Based Accounts Team Manager

Desk Based Accounts Team Manager Location: Aylesbury, HP19 8DB Type: Permanent Role Hours: 37.5 hours per week, Monday to Friday Salary: Upto £32,000 & Competitive Bonus Scheme Make a Difference with Us Join our team as a Desk Based Accounts Team Manager managing a team of Account Executives at our Aylesbury office and help us drive success and growth. A quick look at the role. To manage and be responsible for the commercial relationship between Biffa and specified Major clients. The role will cover financial performance, growth and development, meeting the relevant KPIs and SLAs, compliance, customer satisfaction and retention and innovative solutions. Why its an opportunity not to be wasted. Client Relationship Management: Act as the main point of contact between Biffa and major clients, ensuring the implementation of business account plans, service success, and contract compliance. Client Retention and Growth: Foster positive relationships and expand service provisions to retain major clients and achieve the budgeted annual revenue. Reporting and Analysis: Conduct comprehensive customer reviews and present detailed reports using Power BI, covering aspects such as service success, landfill diversion, weights, and financials. Issue Resolution: Support depots and customer services in addressing site-related issues, including Health and Safety concerns, container changes, and the introduction of alternative services. Debt and Invoicing Management: Maintain customer debt positions in line with contractual commitments, manage invoicing queries within set SLAs, and resolve issues causing invoice delays or credit production. Stakeholder Engagement: Engage proficiently at all levels to negotiate, influence, and communicate effectively both internally and externally, ensuring long-term benefits for all parties. Regulatory Compliance: Ensure adherence to all relevant regulations and standards within the business and industry, staying informed about regulatory changes and implementing necessary adjustments. Requirements Heres what we require: Customer Service Experience Leadership and people skills with an excellent coaching ability. Track record of delivering targets and working towards KPIs. Proficient in Microsoft Office packages (Word, Excel, Outlook, Teams). Strong commercial awareness and the ability to translate that to a team whilst making the complex simple. Knowledge of people management processes. Benefits And heres why youll love it at Biffa. Competitive salary £30,000-£32,00 basic with competitive bonus Ongoing career development, training and coaching because if you dont grow, we dont grow. Generous pension scheme. Retail and leisure discounts. Holiday and travel discounts. Bike to work scheme Dedicated to diversity. At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. Its why youll find us championing diversity and equality at every turn. Join us and be a part of a dynamic team where your leadership can make a significant impact. Apply now to take the next step in your career! TPBN1_UKTJ