Senior Manager, Customer Success and Operations

Company Overview At Compliant, we are shaping the future of digital media for responsible audience development, consumer targeting and media curation. The lack of industry transparency means unlawful and unethical data practices go unseen, potentially exposing well meaning companies to irreparable harm. As consumer data becomes a company’s most valuable marketing asset, Compliant is an essential ingredient in both the collection and activation of this privacy-first data. Founded in 2022 by industry veterans from Facebook, Procter & Gamble, and Unilever, our AI-driven technology today powers global brands, media agencies, and publishers. In their efforts to prioritize privacy and data compliance, leading companies can now ensure their data collection efforts and media investments flow towards higher quality audiences, supply partners and impressions. Data compliance is now a strategic advantage for businesses of any size. As a rapidly growing, early stage company with a strong presence in the US and Europe, come join the Compliant team who is shaping the future of privacy & compliance in digital marketing & media. Job Description We are obsessed with Client Success. Customer Success team members play a primary role in defining success, setting strategies and enabling clients to implement their consumer privacy and data compliance efforts. In this role, you will be the primary point of contact with our enterprise customers, helping them maximize the benefits of our technology and ensuring they receive exceptional support and guidance throughout their journey. You’ll also play a key role in the company, working closely with the co-founders and technology teams to define, implement and continuously optimize operational processes and best practices. This is a unique opportunity to join a company in a pivotal role as data compliance becomes a defining standard for responsible and ethical media. Main Responsibilities Build strong relationships. Cultivate and maintain strong, long-lasting relationships with strategic customers and key diverse stakeholders (leadership, technical, marketing) across Europe and the Americas, ensuring their satisfaction and success. Manage & grow accounts: Lead onboarding, customer training and implementation of products into customers. Drive business growth by identifying new opportunities, generate expansion strategies and lead contract negotiations - ensuring customer retention and growth. Use a data-driven success approach: Provide strategic advice to customers, challenging them to improve their internal processes and achieve better outcomes, ensuring they derive maximum value from our solutions. Analyze and interpret data to offer clients strategic guidance on setting and achieving their goals. Collaborate: As an early stage company key member, seek to identify, build and embed new processes & blueprints focused on improving customer value over time. Be a product expert: Closely collaborate with product and data science teams to help clients fully maximize the value of current solutions while providing valuable voice of the customer feedback with the product team. Experience & Fit 5+ years Account Management experience in digital media consulting, digital marketing agency or advertising technology companies. A solid understanding of digital media platforms and programmatic media buying is highly desirable. Experience in privacy, ad verification and data compliance is preferred. Experience at working from 0-1 on problems, with examples of leading teams or operational processes and systems from idea to execution. Solution oriented, agile self starter who is comfortable working in, and have experience in a rapidly changing high growth or startup environments. Can think strategically as well as adopt a hands on approach - is willing to roll up sleeves on a variety of tasks. Excellent communication and interpersonal skills, proven ability to build strong customer relationships. Enjoys a flexible approach to working in order to support a diverse client base across the Americas and Europe. Values: low ego, collaborative, entrepreneurial mindset Benefits Competitive salary Flexible in terms of location, working hours Professional development opportunities