Development coordinator

Role overview The Development Coordinator will provide administrative support to the Development team. The role is ideal for someone interested in pursuing a career in fundraising and alumni relations as the post-holder will be exposed to a wide range of experiences and training opportunities. Key responsibilities The main duties to be carried out by the post-holder include: Alumni Relations * Manage the Development team inbox and act as the main point of contact for Pembroke’s alumni and other supporters by email, phone, and in person; Deal with external communications to the office and forward queries to the appropriate colleague where required. * Produce briefing notes for the Master, Fellows, and other key staff and volunteers prior to events for alumni relations, stewardship, and fundraising purposes. * Ensure that the alumni pages of the College website are kept up-to-date and contribute to the generation of online content for social media. * Process credit card payments for events and ensure accurate records are kept and card details handled securely; Provide administrative support to the Pembroke College Ambassador programme. Operations and Office Management * Work with the Database and Insights Officer on projects to clean and improve data held on the university-wide DARS database; Process updates to contact and other details submitted by alumni; Ensure that the database is maintained with accurate and up-to-date details on Pembroke alumni and other constituents. * Deal with payment and pledge-related queries from donors and potential donors. * Provide logistical support for overseas trips and other visits undertaken by Development staff. * Take minutes for meetings of the Campaign Board, Development Committee, Alumni Advisory Board, and other groups. Internal collaboration * Work collaboratively with the wider team and colleagues across Pembroke, supporting work outside your functional area where necessary; Provide general support and assistance to the team, particularly for event administration and donor stewardship. * Support fundraising colleagues with regular giving activities including telethons and mailings; Attend events as required and assist the Senior Alumni Relations Officer to ensure they are successfully delivered. * Co-ordinate stationery and office supplies including fundraising and alumni relations materials; Collect and deliver post to the Porters’ Lodge. * To undertake such other duties as may be reasonably required by the Development Director, which may include travel and event attendance outside standard working hours. Person specification Essential * Educated to degree level or equivalent experience. * Excellent communication and interpersonal skills; Good analytical, IT, and administrative skills. * The ability to take the initiative; plus good organisational skills. * Ability to work within an interdependent team; ability to deal with confidential matters and act with discretion. Desirable * Experience in alumni relations, fundraising, customer relations, or a related field; understanding of Gift Aid and international tax-effective giving mechanisms. * Knowledge and experience of the Higher Education sector. * Experience of using a CRM database, preferably DARS, and experience of working within a fundraising campaign. Benefits include Membership of the University pension scheme, Free lunches during working hours, Pension contributions, 30 days of annual leave, Discounted travel pass and cycle-to-work scheme, Access to Employee Assistance Programme, and Training and professional development opportunities. Deadline 30 October 2024, 9am