Nightlight Team Leader - Crisis House

Are you calm, non-judgemental and able to work effectively with people experiencing distress? Do you have experience of working within the health, social care or charity sector supporting people experiencing mental health difficulties, crisis or distress often? Do you have experience of managing people to feel supported, safe, trusted and valued, enabling them to excel in the work they do? Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you. Job title: Nightlight Team Leader - Crisis House Reference Number: 241 Salary scale: £28,000 - £30,000 per annum Reports to: Nightlight Crisis Service Manager Contract: Permanent Hours: 37.5 hours per week (Full time) Work pattern: 5 out of 7 days (Early, Late and Night 8 Hour Shifts) Working base: Hemel Crisis House, Hemel Hempstead Could you be a key member of the NightLight management team, providing effective operational leadership delivering the NightLight Mental Health Crisis Service? About Us Hertfordshire Mind Network has been providing innovative mental health services in the county since 1970. As an independent local charity federated to national Mind, we are dedicated to making a real difference in our community. About the Role The Crisis Centre is one of the 5 crisis services under our Nightlight brand we provide to residents in Hertfordshire: 1. Crisis Centre – 24/7, 365 days a year 2. Crisis Helpline – 365 days a year, 7pm to 1am 3. Crisis Cafes providing drop in support – 365 days a year, 7pm to 1am 4. Daylight – short term, outreach support 5. A&E Crisis Support in Watford and Lister Hospitals (in partnership with Mid Herts Mind) This role is leading a team of coordinators and support workers to provide excellent support within a small 4 bed crisis centre in Hemel Hempstead, which is a short stay provision, usually 3 or 4 nights, to provide; * emotional support * support to develop coping strategies, support plans and safety plans * ensuring robust discharge plans in place for on-going support Key Accountabilities * On occasion, provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant. * Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients. * Liaise with statutory agencies to ensure appropriate intervention is obtained. * Organising a rota to ensure appropriate service cover is in place at all times across the Nightlight Crisis Centre provision. * Contribute to an on-call service, on rotational basis, usually every 8 weeks, taking calls outside of 9am to 5pm Monday to Friday providing staff support. * Representing Nightlight and wider HMN at external meetings, and network locally to develop contacts, services and raise Herts Mind Network’s profile. * Manage budgets, expenses, payroll as well as facilities needed for the centre * Supporting the Crisis manager with developing and ensuring ongoing positive relationship with external NHS, local authority and emergency services including Crisis Resolution Home Treatment Teams, Single Point of Access, Safeguarding Out of Hours Service, Mental Health Liaison Teams, Adult Community Mental Health Services etc. * Provide management support to Crisis Centre Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans. We offer: * Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) * An additional day of leave each year for your birthday following completion of probation period. * Ongoing training relevant to your role. * An Employee Assistance Programme. * Cash plan health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. * Eligibility for blue light card. Closing date for applications is 8th November 2024. Interviews will be held on 13th November 2024. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. No agencies please