Guest Experience Manager

GUEST EXPERIENCE MANAGER The Roseate Edinburgh, located just five minutes from the Haymarket railway station and less than 20 minutes drive from Edinburgh Airport, has stood at the gateway to old-town Edinburgh since the 1860s. It has witnessed the evolution of modern-day Edinburgh, offering a luxurious and stylish city retreat with an authentic Scottish soul. Characterful, evocative interiors, inspired by the neoclassical design of old-town Edinburgh, the boutique hotel exudes timeless, understated charm and elegance. Refined, relaxed and intimate, it is a tranquil sanctuary that seamlessly blends the story of the Scottish capital city and its unparalleled history and lineage with contemporary, modern luxury and comfort. Roseate Hotels & Resorts renowned for their mindful restoration of heritage properties, immaculate hospitality and warm service promise an unforgettable experience at The Roseate Edinburgh. We are now looking for a Guest Experience Manager ready to join a young and vibrant team and available to start immediately. The ideal candidate must demonstrate genuine dedication and show a commitment to consistent quality in our products and services. The successful candidate must have: Strong background in Rooms A can-do positive attitude Style & personality Show integrity in all decisions Leadership and assertiveness Be passionately focused on great customer service Excellent attention to detail Previous hotel & managerial experience Hands on approach Knowledge of housekeeping, food & beverage departments and maintenance. As a Guest Experience Manager, your role will be based in Front Office so you will be expected to provide exceptional service for our guests and carry out reception duties which include welcoming/escorting Guest, checking guests in/out, cash and key handling and dealing with any Guests queries and complaints. The role involves weekend, day and night shift work. Package benefits: Monthly service charge Meals on duty Provision and laundry of uniform Employee recognition awards Performance review and personal development plan Internal transfer and promotion opportunities Support in the development of your career Hands on approach Preferential room rates within the hotel group for yourself and family & friends Entry Requirements: Hotel Management experience within a 5* star environment is preferable. Excellent customer service skills. Enthusiastic in delivering service excellence. Possess the ability to work under pressure whilst maintaining attention to detail. Has an excellent command of English, both spoken and written Display a polite and professional attitude to internal and external guests. The successful candidate will be able to multi-task, have a confident personality, works well under pressure and able to communicate in an effective manner with all our guests and fellow team members. In line with current legislation requirements, you must be eligible to work within the UK or already hold a full and valid work visa. Those not meeting the above requirements will not be considered.

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