IT Support Technician

IT Support Technician Cirencester Up to £35,000 We are seeking an IT Support Technician to join our client at an exciting time, providing essential support for their core products across the UK. Role Overview: As part of their MSP support desk, you’ll manage a range of products including Gamma Horizon, Unified Communications, Connectivity, mobile airtime, remote desktop support, and Microsoft 365. Key responsibilities include: * Managing support tickets and ensuring SLAs are met. * Communicating updates during incidents and bridging gaps between customers and technical teams. * Supporting sales teams and identifying new opportunities. Required Skills: * 2+ years’ experience in technical support. * Strong communication, analytical, and problem-solving skills. * Experience with remote desktop support, Microsoft 365, Intune, networking, firewalls, and telecommunications systems. * Familiarity with UC/Horizon configuration, WLR, and connectivity setup. This is a fantastic opportunity to contribute to a growing business and play a vital role in supporting their products