2nd Line IT Support Engineer

Job Title: 2nd Line IT Support Engineer Location: Cardiff (Hybrid - 3 days in office) Salary: Up to £32,000 per annum About the Role: We are looking for a talented 2nd Line IT Support Engineer to join a dynamic team at a local Managed Service Provider in Cardiff. This hybrid role offers a balance of home working and office-based support, with 3 days per week spent at the Cardiff office. As a 2nd Line IT Support Engineer, you will be a key part of our technical support team, providing top-notch support and solutions to a range of clients. Your expertise will help resolve escalated issues, ensuring smooth and efficient IT operations. This is an excellent opportunity for someone looking to advance their skills in a supportive and growth-focused environment. Key Responsibilities: Provide 2nd line support for a range of hardware and software issues. Troubleshoot and resolve technical issues, both remotely and on-site. Escalate complex issues to 3rd line support when necessary. Work closely with clients to understand their needs and deliver high-quality service. Maintain and update technical documentation. Assist in the setup, configuration, and management of IT infrastructure, including servers, networks, and cloud-based systems. Skills and Experience Required: Proven experience in a 2nd Line IT Support role. Strong knowledge of Windows Server, Office 365, and Active Directory. Experience with virtualisation technologies such as VMware or Hyper-V. Understanding of networking protocols (DNS, DHCP, TCP/IP). Excellent problem-solving skills and the ability to work well under pressure. Strong customer service and communication skills. A proactive approach to learning new technologies. What's on Offer: Competitive salary up to £32,000 per annum. Hybrid working model with 3 days in the office. Opportunity to work with a supportive and friendly team in a growing MSP. Ongoing training and professional development opportunities. If you're a skilled 2nd Line IT Support Engineer ready to take the next step in your career, we'd love to hear from you! Apply now to join a team where your expertise will make a real difference. Recruiter: Callum Thompson