Customer Services Advisor

Customer Services Advisor £24,500 - £25,000 ‎Colchester ‎Food Manufacturing ‎Job ref: 8794 The company This role is working for a successful BRC AA Graded food manufacturer. The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality. About the Customer Services Advisor job As Customer Services Advisor, you will be part of a small and friendly customer services team. You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience. Key tasks * Process new orders and amendments, providing customers with stock availability, lead times, and delivery dates. * Maintain and update customer databases, including contact details and specific delivery requirements. * Assist Sales Managers with updating trade agreement prices and ensuring accurate records. * Coordinate with transport companies, the Transport Manager, and warehouse team to schedule collections, deliveries, and order dispatches. About You * Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business This is a fast-paced role that requires excellent organisation skills. * Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers. * IT literate including Microsoft Office software including Word, Excel, Outlook etc. More details The Customer Services Advisor job (ref:8794) is based in Colchester and is paying £24,500 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period. The site is in Colchester, Essex and is commutable from Chelmsford, Ipswich, Halstead, Clacton-On-Sea. The working hours are Monday to Friday, 9:00am – 5:00pm with 1 hour for lunch. Alternate job titles Customer Order Processor | Customer Order Assistant | Despatch Assistant | Dispatch Assistant | Customer Administrator | Customer Communications Advisor | Remote Jobs | Hybrid Jobs