Senior Client Manager (Freelance)

Senior Client Manager (freelance) As a Senior Account Manager at Luminous, your role involves overseeing the creative and technical processes for larger, complex projects, ensuring they are delivered on time and within budget. You will foster strong client relationships, gain a deep understanding of their objectives, and work collaboratively to deliver measurable results. Reporting to the Account Director, you will be the primary client liaison, leading presentations, updating on project progress, and identifying new opportunities. We are looking for a freelancer to join us as a Senior Client Manager on a 6 month basis. Key Responsibilities: Project Delivery: Manage projects internally and externally, schedule meetings, and support design and production teams. Monitor project timelines and budgets, ensuring actions from client feedback are implemented. Prepare necessary information for meetings and ensure team members are well-prepared. Client Engagement: Lead client meetings, provide daily or weekly status reports, and advise on next steps. Strengthen client relationships by understanding their needs and promoting Luminous services. Manage external suppliers, including briefing and budget management. Administrative Tasks: Maintain schedules, estimates, and invoices for all clients and ensure project profitability. Keep up-to-date on all deliverables and manage out-of-scope work. Book studio time and purchase external resources as needed. Beyond Core Responsibilities: Achieve and exceed targets, win new clients, and enhance team efficiencies. Mentor junior team members, helping them reach their career goals. What We Are Looking For: Behavioural Competencies: A positive, can-do attitude with strong organizational and time management skills. Ability to stay calm under pressure, multitask, and think logically to anticipate and solve problems. Strong attention to detail and collaborative mindset. Technical Skills: Proficient in Outlook, Microsoft Office Suite, Adobe Acrobat Reader, and Paprika. Experience: Proven track record in managing complex client accounts, meeting targets, and providing solutions that resonate with clients. In-depth understanding of print, web, and brand processes. Illuminating Possibility and Living Our Values At Luminous, what we do matters. It has meaning and makes a difference. We balance expertise with ambition to try new things and make every opportunity count. Our culture is a conscious choice. We are inspired by our purpose to illuminate possibility, and guided by our values to lead with insight, create positive impact, build teams, remove barriers, and be kind. We hire bright people with positive attitudes and nurture their abilities. We are proud of our individual strengths, collective expertise, and what we achieve together. We embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We truly believe the more inclusive we are, the better we are.