Customer Technologist

Customer Technologist Location: Waltham Cross, Herts Salary: up to £37,000 Monday – Friday 40 hours per week – 08:00 to 17:00 As the primary technical intermediary for our major customers, the Customer Technologist will work with the Technical and Commercial teams to deliver great customer service, by liaising with key customers, carefully handling any food safety, legality or quality issue management they may have. Reynolds Catering Supplies is one of the UK’s leading fresh fruit & vegetable suppliers to the foodservice industry and the only remaining national family-run greengrocer. What will I be doing? Generation, implementation and maintenance of the Customer Quality Management manuals. Communication of food technical scenarios and situations to our customers and colleagues. Ethical trading due diligence. Supporting wider business with product technical expertise. Monthly KPI reporting on customer technical performance. Key customer portal management. Customer Complaint management. New supplier and product approvals. High performance in customer audits. Timely investigations, resolution and preventative actions. Participation and leadership when needed in team / customer meetings. What do I need to be considered for this role? Educated to Degree level or equivalent. Demonstrable experience within the food industry. Unparalleled awareness and understanding of food legislation. Very high level of attention to detail, understanding the need for continual improvement programs. Highly structured and organised, comfortable with Microsoft Word, Excel and Outlook. Detailed knowledge of customer quality management systems and their application. HACCP & Food Safety experience (essential). Effective communicator across all levels of the business. Benefits: Annual pay reviews. 20 days plus Bank Holiday (increasing up to 25 days with length of service). Retail Discount membership. Health Care Cash Plan membership. Group Personal Pension Plan. Further company tailored benefits achieved through service and commitment. This is a brief outline of the Customer Technologist role. For more information or to apply, please click on the link. We look forward to hearing from you! Reynolds is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief. REF-(phone number removed)