Internal Policy Officer

As an Internal Policy Officer , youll be at the heart of our Quality Assurance team, becoming the go-to expert for all things related to policies, procedures, and documentation within the Royal British legions Services Directorate. In this role, youll ensure our policies are not just up to date but also easily accessible and effective in supporting how we deliver services to our beneficiaries. Youll work closely with other teams, proactively identifying opportunities to enhance our processes and taking the lead in driving meaningful improvements. Your insights will shape our approach to operational excellence, as youll be responsible for analysing Quality Assurance audit results and recommending innovative solutions to enhance our ways of working. By partnering with the Head of Quality Assurance, youll help ensure that policy and process compliance is at the forefront of delivering impactful casework to those we support. If you're passionate about improving policies and driving positive change, this role offers the chance to make a real difference to the lives of those who have served to keep us safe and protect our way of life. Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts. You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings). For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process. We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible. '' TPBN1_UKTJ