Technical Client Solutions Manager

Job Title - Technical Service Delivery Manager Location - Stroud, Gloucestershire (hybrid working) Salary - £45,000 - £50,000 pa + bonus + package (inc. private health care and dental) Contract type - Full time, Permanent Concept have been engaged by a Gloucestershire based MSP working at the forefront of networking and Cisco technology, to recruit an experienced Technical Service Delivery Manager to join their professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams. Key Responsibilities include (but not limited to) Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource. Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps. Act as a point of technical escalation for network and infrastructure queries for the sales teams. Assist with the creation of technical design documentation and statement of works. Support the sales teams with tender responses. Candidate Specification We can consider individuals coming from a technical engineering, support, solutions design, presales, or similar background. However, we would need the individual to possess a strong technical understanding of networks and infrastructure. Further requirements include: Strong communication and stakeholder management skills. Able to support with design and project delivery. Commercial awareness and understanding of budget planning. Ideally coming from a Managed Service Provider or Reseller background. Good understanding of different network vendors and products. Basic cyber security awareness For more information on this role, please apply with an up-to-date copy of your CV