Functional Lead - Insurance Policy Administration Platform

Functional Lead - Insurance Policy Administration Platform (Europe) Take the next step in your career with us. Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge. We believe that when our great people work together and support one another, our clients receive the best solutions. We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs. Our people are our most important asset, and we are very proud of the quality of our team members. Job Summary: A Functional Lead on an Insurance Policy Administration System (PAS) plays a crucial role in managing and optimizing the entire policy lifecycle. This role involves overseeing the automation of processes such as policy quoting, issuance, endorsements, renewals, and claims processing. The Functional Lead ensures that the PAS is configured to meet business needs, integrates seamlessly with other systems, and maintains regulatory compliance. They also focus on improving operational efficiency, reducing errors, and enhancing customer satisfaction through streamlined workflows and accurate data management. Effective leadership in this role is essential for the smooth operation and strategic success of the insurance company. Duties & Responsibilities: 1. Operational Objectives: Determine operational objectives by understanding the business function, scope of the product or request, required changes, deliverables, and expected outcomes, working closely with business and operations stakeholders. 2. Impact Analysis: Define and quantify the impact of requests or changes on business metrics (cost, KPI, GWP, compliance), and help prioritize requests for development based on available capacity. 3. Functional Module Expertise: Develop in-depth knowledge of the functional modules of the PAS platform. 4. Workflow Development: Construct business process flow diagrams, study system capabilities, write specifications, and prepare technical reports by collecting, analyzing, and summarizing information and trends. 5. Project Planning: Define project requirements by identifying project milestones, phases, and elements, form a project team, establish a project budget, and assist with project management for selected projects. 6. Stakeholder Management: Identifying, analyzing, engaging, and managing the expectations and requirements of individuals or user groups affected by or influencing a project. Developing a communication plan, and continuously monitoring and adapting the plan to ensure stakeholder satisfaction and project success. 7. Communication and Collaboration: Coordinate with various departmental teams to achieve better business outcomes, support testing on system changes to ensure they meet requirements and collaborate with the Product Manager on roadmap planning and prioritization. 8. Resource Management: Validate resource requirements and develop cost estimate models. Job Requirements: Minimum 8 years of real-world experience in business requirement Minimum 3 years of experience in commercial insurance domain Five or more years of Business Analyst experience Practical experience with property & casualty insurance/reinsurance and multi-currency systems is an asset Strong understanding of commercial insurance products such as Professional Lines, Casualty and Property. Experienced in supporting PAS platform. Prefer experience in DXC platforms, Duck Creek or Evari Ability to analyze business and technical specifications and interact with our business users effectively Ability to work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations Excellent written and verbal communication skills Great analytical, critical thinking and problem-solving abilities Superior presentation and negotiation skills Strong management and organizational skills Adaptable and capable of working in fast-paced environments Must be a self-starter with a great attitude, not afraid to take the initiative, and work with little supervision Preferred experience working within an Agile – Scrum/Kanban environment Education: Bachelor’s degree or higher in business analysis, business administration, finance or related field Preference given for holders of a University Degree or Diploma in Computer Science or related field. Working at Allied World Our team of over 1,500 professionals has deep expertise in the industry. They enjoy their work, and many have served for several years. This is what you can expect when you join us: Instant membership in the Allied World Family — a global network of colleagues who will support your career journey. A manager who will help you build your career through a structured coaching program. Access to a full suite of learning and development tools and resources Global Presence We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug. Our Business Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverage since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allows us to think and respond in non-traditional ways. Allied World is an equal opportunity employer. Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate. To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.