Job Purpose
We are seeking an HR Operations Manager to join our clients dynamic team in London. In this pivotal role, you'll be responsible for guiding a team of HR experts to deliver exceptional advice and service to clients across Great Britain and Northern Ireland.
Job Overview
In the role of HR Operations Manager, you will oversee day-to-day team management, ensuring the HR advisors provide accurate, legally compliant guidance and superior HR assistance to our clients. Your strategic vision will ensure a commercial approach is at the forefront of our operations, while your motivational skills will drive your team towards achieving departmental KPIs.
Day-to-Day Responsibilities
- Manage individual and team performance through regular feedback, coaching, and development-focused one-on-ones.
- Identify and address knowledge and skill gaps while collaborating with stakeholders to implement relevant training interventions.
- Build and maintain a cohesive team environment, providing leadership and ongoing support to your team members and colleagues.
- Ensure the smooth daily management of the advice team and facilitate effective coaching.
- Attend daily leadership meetings to discuss business performance and improvement strategies.
- Conduct disciplinary and grievance meetings as required, ensuring adherence to the Employee Handbook.
- Cultivate strong relationships with senior stakeholders, communicating employee issues and proposed solutions proactively.
- Facilitate training sessions for new and existing team members.
- Monitor daily activities and performance metrics, reporting regularly to the Associate Director of Operations.
- Lead recruitment drives to maintain optimal team resources and manage attrition.
- Manage department projects and facilitate communication to ensure success in implementation and delivery.
- Uphold quality and legal standards through regular work reviews and maintain accurate records of advice provided.
- Stay informed on HR and Employment Law changes, ensuring you and your team remain knowledgeable about relevant legislation.
- Champion our HR-Inform platform and provide feedback for improvement.
- Identify business development opportunities and support the team in offering product recommendations to clients.
- Collaborate strategically with stakeholders across various departments to address challenges and drive business success.
What You Bring to the Team
- Strong technical knowledge of HR and Employment Law, with the ability to coach and develop your team.
- A proactive "can-do" attitude, a thirst for knowledge, and excellent communication skills.
- Constructive feedback delivery skills and a dynamic approach.
- Exceptional people management and interpersonal skills.
- Strong time management abilities, with a knack for prioritisation.
- Proficiency in MS Office and a willingness to embrace bespoke systems.
- Excellent service issue resolution skills and a passion for achieving targets and generating new business referrals.
This is an exciting opportunity to be part of an award-winning workplace. Our client prides itself on a fast-paced and energizing office environment, and we seek colleagues with a positive and results-focused mindset.
48195CH
INDHRR