Concierge

A fulfilling and exciting opportunity available for a Waking Night Concierge post in our young peoples supported accommodation service in Leicester . Purpose of the Role This role is a key member of the team, providing out of hours assistance to 5 young people within a 24 hour supported accommodation setting. Job holder will be expected to monitor the service overnight on a waking night from 20:45 08:45. They will have acquired knowledge through on the job experience and/or additional qualification. Most work undertaken will be of routine nature requiring the job holder to follow established practices, procedures and policies. Where incidents arise then job-holder will be the first point of contact and will be required to respond to the needs of young people, incidents and follow procedures to maintain safety and security of residents. There will be requirement for lone-working on-site out of hours. The job holder will be required to display a degree of persuasiveness during the handling of incidents. The actions and decisions undertaken by the job holder will be determined predominantly by established and routine practices and processes. Where work deviates from established practices e.g., safeguarding concerns or anti-social behaviour then the job holder will be the first responder and will be required to respond appropriately to address or diffuse situations and to escalate to on call cover or emergency services. Please see the job description for more information. Adullam offers the following benefits: Salary up to £25,116.00 per annum for 40.25 hours per week, Competitive Annual Leave (25 days annual leave and 2 extra days added for a year of no sick days each calendar year) Training and career advancement Discounted Goods and services Pension Access to Westfield Health and Westfield Rewards/Discounts Access to CALM app Life Assurance (4x Basic annual salary from the start of employment) Multidimensional wellbeing programmes and family-friendly policies for staff Refer a friend policy We are passionate about actively encouraging applicants from all cultures, backgrounds, and identities.We are committed to treating our teams fairly and with respect, irrespective of their background, disability, or any other protected characteristic and this starts with our recruitment process. Adullam Homes Housing Association Ltd. is committed to safeguarding and promoting the welfare of children, young people and adults accessing our services. We expect all staff, volunteers, and workers to share this commitment. The successful candidate will be subject to Enhanced with Barred List Adult and Child DBS check, scrutiny of employment history and robust references checks. TPBN1_UKTJ