Mental Health Support Administrator

Do you want to support people with mental health issues? Are you calm, non-judgemental and able to work effectively with people experiencing distress? Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing? If the answer to all of these is yes, we want to hear from you. Job title: Mental Health Support Administrator Reference number: 243 Salary: £23,478 per annum FTE (depending on skills and experience - inclusive of Outer London Weighting [OLW]). Contracted hours: 30 hours per week -Tuesday to Friday 9am – 5pm Contract length: Permanent Working base: Borehamwood Wellbeing Centre (Occasional travel to Watford) Reports to: Admin Team Lead We have a vacancy for a Mental Health Support Administrator to join our team. Hertfordshire Mind Network is the largest charitable provider of mental health services in Hertfordshire, in terms of the number of people supported and range of services offered. We have a presence in all of the county's 10 districts, with established Wellbeing Centres across the county. Our services are available to all residents in Hertfordshire over the age of 18, and we offer dedicated services and outreach for 5-18 year olds. We provide services and support to approximately 10,000 people experiencing mental ill health each year. Purpose of Post As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people contacting Hertfordshire Mind (HMN) from initial contact to service provision and provide advice, information and emotional support to service users. Key responsibilities * To be the first point of contact and provide advice and information to HMN callers via telephone, email and in person * To provide emotional support to people contacting HMN by telephone or in person who are experiencing emotional distress and to ensure smooth referrals into the Daylight service for clients who are in crisis and require short-term crisis resolution * To complete and process referral forms, liaising with Service Users and colleagues * To accurately record client information onto the database. * To support the smooth running of the Wellbeing Centres * To undertake admin duties for the Wellbeing Centre, including the distribution of mail, maintaining office supplies, and responding to internal/external e-mails * To ensure the reception area is tidy and leaflet displays are replenished to include up to date information * To maintain the notice boards with relevant and up to date information * To work in line with standardised administrative systems across HMN, to maintain the general running and efficiency of the office and consistency with the other HMN offices * To undertake training as required and to maintain policies and procedures * To undertake other duties as may be reasonably determined by the Head of Services or CEO. We offer: * Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) * An additional day of leave each year for your birthday following completion of probation period. * Ongoing training relevant to your role. * An Employee Assistance Programme. * Eligibility for blue light card. * Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Closing date: Thursday 21st November 2024. Interviews will be held on a rolling basis. Please note we may close the advert early if sufficient applications are received. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. Equal Opportunities We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive. We are delighted to have been accredited as a Living Wage Employer. No agencies please