Service Advisor HGV

We are seeking a professional and experienced HGV Service Advisor to join our Bicesterbased Commercial Service Team. If you have HGV and customer service experience within a commercial vehicle setting we would love to hear from you - we also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about the world of HGV.

You will work Monday to Fridays (42.5 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.

Responsibilities:

• Deal with customer needs face-to-face and over the phone with a professional and friendly approach
• Work in Progress (WIP) control for the workshop
• MOT and service scheduling
• Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
• Clarify for the customer and workshop the basis for the repair Retail / Warranty / Contract
• To promote additional workshop services/repairs where applicable
• To identify and add parts to WIPs
• Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
• To ensure parts are ordered/requisitioned once relevant authority is received
• Inform customer of outstanding campaigns and arrange for work to be completed
• To ensure customer reception area is maintained to a high professional standard at all times
• To order/ arrange sub-contract work
• To assist and develop parts sales with the objective of meeting relevant targets
• To cost completed work and raise invoices
• To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
• Build rapport with all staff and customers
• To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
• To maintain invoice filing in an accurate, timely and efficient manner
• To ensure up to date knowledge and training on all franchise requirements
• To undertake such other tasks as may reasonably be required
• To enhance the image and reputation of the company whilst supporting its commercial interests
• To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

The perfect candidate will have:

• Excellent customer service skills
• Excellent interpersonal, verbal and written communications skills
• Proven organisational and administration skills
• Proactive approach to work
• Able to work to deadlines
• Problem solving skills
• Technical knowledge
• Analytical skills including working with statistical and costing information
• Ability to work in a fast pace environment and multitask both alone and part of a team

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