Support Worker

KEY RESPONSIBILITIES 1. Keywork: To key work and support clients generally within your project, and to act as the Key Worker to designated clients under MAPPA arrangements. 2. Housing Management: To assist clients to live safely and independently in the community by providing support that enables them to successfully maintain their tenancy and promotes positive outcomes for them and the wider community they live in. 3. Risk management: To take an active role in the assessment and management of risk including the operation of physical and situational security measures to control the level of risk posed to the public, staff and other clients. This may include administering. 4. Client file: To regularly fully utilise the Trust 'Client File' with designated clients to ensure that they are supported and empowered to achieve appropriate outcomes. To maintain confidentiality of client and staff data in line with the Trust procedure. 5. Support: To ensure that both prospective and former client are supported through visits and/or correspondence. 6. Client meetings: To manage client meetings and facilitate the Client Inclusion and Training representatives so that they are equipped to reflect the views of other clients at meetings. 7. Advice and training: To provide other staff and clients with relevant advice, support and training. 8. Involvement: To promote and support client involvement, manage complaints and seek resolutions. 9. Discipline: To supervise and monitor the behaviour of Clients and to ensure that Clients comply with any statutory order including MAPPA expectations, occupancy agreement or house rules and to report deviations to your line manager promptly. To support pro-social behaviour and attitudes. To appropriately challenge and de-escalate anti-social behaviour and attitudes and report to statutory organisations as required. 10. Team meetings: To contribute to team work and practices. To take an active part in team meetings, ensuring that the team is fully briefed in relation to risk factors, changes in Client behaviour and de-briefed following any incident. 11. Referral process: To assist in the management of the referral process within the project to achieve agreed occupancy levels. 12. Liaison: To assist clients to access other relevant services and to act as an advocate for them when necessary. 13. Support: To support the arrival and departure of clients. To ensure that both prospective and former residents are supported through visits and/or correspondence