1st Line IT Technician

1st Line IT Technician
Permanent
Gorleston (Hybrid)
to £28,000 (DOE) + Benefits

A 1st Line IT Support Technician wanted for a permanent, hybrid position. This is a fantastic opportunity to join an established & growing IT services business.

Prior experience in IT Service Desk or Help desk roles is highly desirable. You will be working 2 days a week from home, immediate start ideally in October/November 2024.

Key skills, experience + tasks include:

• 1st line technical support for Windows / Microsoft technical environments.
• Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level.
• Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs.
• Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD.
• Benefits: £24-28k Salary (DOE) + Hybrid Remote + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more!

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