Practice Manager - North London, Up to £40,000

Practice Manager – North London, Up to £40,000 Practice Manager Location: North London Salary: £35,000 - £40,000 COREcruitment is working with a multi-site dental practice! They are recruiting for a Practice Manager plays a pivotal role in the efficient and smooth running of the dental practice, ensuring high standards of patient care, operational efficiency, and team management. You will oversee the day-to-day management of the clinic, ensuring compliance with relevant regulations and managing both the clinical and administrative teams. As a key member of the leadership team, you will be responsible for driving business growth, improving processes, and ensuring a high standard of customer service. Key Responsibilities: Operational Management: • Oversee the daily operations of the practice, ensuring it runs efficiently and effectively. • Implement and manage systems to ensure the smooth scheduling of appointments and patient care. • Monitor and manage practice resources, including dental supplies and equipment. • Ensure the clinic complies with all health and safety regulations, as well as CQC standards. Financial Management: • Manage the practice's budget, including tracking income, expenses, and financial performance. • Prepare financial reports for senior management and ensure proper billing and invoicing systems are in place. • Oversee payroll, banking, and invoicing activities, liaising with external accountants as needed. Team Leadership and HR: • Lead and manage a team of dental professionals and administrative staff. • Oversee recruitment, training, and performance management for the team. • Create and maintain staff schedules, ensuring appropriate coverage during all operating hours. • Conduct regular team meetings, ensuring clear communication of practice goals and updates. • Promote a positive working environment and handle any HR-related issues. Patient Care and Customer Service: • Ensure the highest level of patient care and satisfaction by maintaining professional standards and addressing any patient concerns. • Act as a point of contact for escalated patient issues or complaints and ensure they are resolved efficiently. • Promote the practice's services to enhance patient retention and attract new clients. Compliance and Risk Management: • Ensure compliance with relevant regulatory bodies (e.g., CQC, GDC) and industry standards. • Oversee infection control procedures and health and safety compliance. • Maintain accurate and up-to-date patient records in line with data protection regulations (GDPR). Business Development and Marketing: • Identify opportunities for business growth and work with the senior management team to implement strategies. • Oversee the marketing activities for the practice, including social media, advertising, and patient communications. • Manage the patient recall system and encourage patient engagement and referrals. Technology and System Management: • Oversee the use of practice management software and systems (e.g., R4, SOE) to ensure they are fully utilised, and staff are trained. • Implement technological solutions to streamline processes and improve efficiency. Qualifications: • Degree in business management, healthcare management, or a related field (preferred). • Relevant experience in a similar role, preferably within the dental or healthcare sector. Experience and Knowledge: • Proven experience managing a busy dental practice, healthcare setting, or similar environment. • Strong understanding of regulatory compliance, including CQC requirements, GDPR, and health and safety standards. • Experience in financial management, including budgeting and profit & loss management. • Knowledge of dental practice software and patient management systems (e.g., R4, SOE). Skills and Competencies: • Excellent leadership and team management skills. • Strong organizational and multitasking abilities. • Outstanding communication and interpersonal skills, both verbal and written. • Financial acumen and the ability to interpret financial data and reports. • High level of professionalism and the ability to maintain confidentiality. • Strong problem-solving skills and the ability to make decisions in a fast-paced environment. • Ability to manage time efficiently and meet deadlines. Desirable: • Experience in marketing and business development. • Knowledge of HR procedures and employment law. Salary and Benefits: • Salary: £35,000 - £40,000, based on experience. • Hours: Monday to Friday (occasional weekend work may be required). Benefits: • Pension scheme • CPD and training opportunities • Performance-based bonuses • Employee discounts on dental treatments If you are keen to discuss the details further, please apply today or send your cv to TPBN1_UKTJ