Cafe Supervisor

Café Supervisor Job Title Café Supervisor Location: Insole Court, Llandaff, Cardiff Salary: from £11.41 - £13 Per Hour Contract: Permanent minimum 30 hours a week Conversational Welsh would be an advantage. Role Summary as a Café Supervisor The Café Supervisor will play a vital role in ensuring that the Potting Shed delivers outstanding customer experiences while overseeing daily operations. This position requires strong leadership skills, barista expertise, and a commitment to promoting local, seasonal ingredients in our offerings. Benefits for our Café Supervisor Competitive salary Free car parking Free meals on duty Key Responsibilities as a Café Supervisor Ensure that all customers receive a friendly, efficient, and memorable experience, addressing any concerns or feedback promptly and professionally. Train and mentor café staff in customer service best practices, barista skills, and knowledge of local seasonal produce. Foster a collaborative and motivated team environment. Prepare and serve high-quality coffee and beverages, maintaining the highest standards of taste and presentation. Ensure all baristas are well-trained in coffee preparation techniques. Develop an understanding of the cafés menu, focusing on the use of local ingredients and seasonal produce. Educate staff and customers about the sourcing and benefits of these ingredients. Assist in managing daily café operations, including stock management, cash handling, and maintaining cleanliness and organization within the café. Support the planning and execution of café events and pop-ups, ensuring smooth service and an engaging atmosphere for guests. Foster connections with local producers and suppliers to enhance the cafés offerings and promote community involvement. Regularly collect and analyze customer feedback to identify areas for improvement in service and offerings. Desirable Skills for a Café Supervisor Proven experience in a customer-facing role (minimum 2 years), preferably in a café or restaurant setting. Strong barista skills and knowledge of coffee preparation. Experience in training and developing staff. Excellent communication and organizational skills. Ability to work in a fast-paced environment while maintaining a positive attitude. TPBN1_UKCT