Helpdesk Manager

Job Title: Helpdesk Manager Location: Soho, London Employment Type: Full-time, Permanent Salary: £50,000 + Package Working Hours: Monday - Friday *This is not an IT Helpdesk role, this position is within Facilities Management* We are a leading company in Facilities Management, and we're on the lookout for a dynamic Helpdesk & Systems Manager to join our team at our Soho office. You’ll be at the core of our operations, ensuring smooth and efficient coordination between the helpdesk and the on-site teams. The Role: As the Helpdesk & Systems Manager, you will play a key role in managing the day-to-day activities of our helpdesk, supporting the operational teams, and driving the completion of work orders across the property portfolio. This role requires a strong background in Facilities Management and expertise with CAFM systems (Computer-Aided Facilities Management). You’ll be responsible for: * Overseeing the scheduling and allocation of work orders. * Managing the helpdesk team and processes to ensure timely and efficient response to service requests. * Ensuring that all on-site teams are aligned and supported to complete tasks to the highest standard. * Monitoring the performance of helpdesk operations, identifying areas for improvement, and implementing solutions. * Acting as the key point of contact between clients, on-site teams, and management. * Reporting on KPIs, SLAs, and operational performance metrics. Key Requirements: * Proven experience in a Helpdesk/Systems Manager role within Facilities Management or Property Maintenance. * Strong working knowledge of CAFM systems. * Experience in scheduling, coordinating teams, and managing work order processes. * Excellent communication skills and the ability to manage multiple priorities. * Ability to lead and develop helpdesk staff, driving high performance. What We Offer: * A competitive salary of £50,000 + package. * The chance to work in the heart of Soho in a fast-paced, engaging environment. * Opportunities for professional development and career growth within a thriving sector. If you are a motivated individual with a passion for Facilities Management and have the experience we’re looking for, we’d love to hear from you