Company:
NatWest
Location: Edinburgh
Closing Date: 17/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Join us as a Service Specialist
This is a great opportunity for an experienced technical specialist to provide technical leadership and direction in support of our IT systems
You’ll be planning, developing and undertaking technical support for our platforms, activities and processes
Hone your existing technical skills and advance your career in this exciting, fast paced role
What you'll do
As a Service Specialist, you’ll be providing advanced technical leadership in the delivery of excellent service to our customers. We’ll look to you to do this through the delivery of one or more of our service management disciplines including incident management, problem change, capacity or configuration management.
Day-to-day, you’ll be:
Acting with pace when recovering service, and with thoroughness when considering the risk to service
Assisting with the continuous improvement of existing processes and procedures
Engaging with a variety of senior internal and external stakeholders within technology and business areas
Helping to develop your colleagues by sharing your technical expertise and knowledge
The skills you'll need
You'll need a technical understanding including platform technology, products and domains including Connect, Direct, Secure+, SFTP, SSH as well as an advanced knowledge of service management disciplines such as incident, problem, change IT, continuity or capacity. Experience in High Availability and MIMIX would be an advantage.
Additionally, you’ll bring:
Knowledge of relevant industry standards toolsets and processes
Experience and knowledge of Service Now (SNOW) and IBMI PTF processes
Knowledge and experience of operational principals
Experience of RPG III, RPG400, RPGIV ILE, including Free Format, system ICL and SQL Query
Excellent communication and interpersonal skills
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NatWest