Service Manager

Routes Healthcare - Service Manager - Complex Care-North East and Yorkshire  Are you ready to lead and inspire in the world of Complex Care? Routes Healthcare is seeking a visionary Service Manager to join our team in the North East and Yorkshire region. This is your chance to make a profound impact on the lives of those who need it most.  What we offer:  A challenging yet rewarding full-time position  Competitive salary up to £55,(Apply online only), depending on your experience  Performance-based bonuses to recognise your hard work and dedication  The opportunity  to inspire  complex care services in your region  As our new Service Manager,  you will be the driving force behind our commitment to excellence.  You'll ensure compliance with regulatory requirements while fostering a culture of compassionate, person-centred  care. Your leadership will be the cornerstone of our mission to build a community where both  clients and care workers thrive.  You will need to be  passionate about making a difference and know how to motivate and  inspire a  team,  we want to hear from you.    A little about us    We like to think of Routes as an incredible team of folk from all  walks of life, working together with one thing in common: we all care.  And  that's not just for our clients but for our workers too.    For the last 15 years at Routes,  we've been taking  pride in what we do: delivering  high standards of care that puts people's wants and needs at the heart of it, and letting people live the way they choose in the comfort of their home.     If this sounds like a  company  you'd like to be part of,  we're already on to a winner. But how about we sweeten the deal a little more?    We want to help you flourish in your career - Routes gives you  the tools and support  you'll need,so you can focus on what truly matters: delivering  good care to your community.    What does this mean?    You'll be  part of a team  where  everyone  comes together/leans on each other.  Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.  Our  in-house recruitment team  to make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and have  Zero Agency use.    Routes Academy, which not only means your workers are highly trained, but both you  and your workers have opportunities to progress your careers and develop    We recently rolled out Digital Care Plans, making our operations more efficient    Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs  Were rated 'good' with CQC.  You'll need to  maintain/improve this  And of course, just a few extra little  perks like...    Wellbeing and financial support with our Employee Assistance Program (EAP)    25 days holiday,  additional bank holiday leave plus an extra day off for your birthday    Saving for future-you with our Pension Scheme    A competitive salary plus an attractive bonus package based on service performance    A fun, friendly and supportive workplace (we have many  great  personalities!)  So, what do you think? If  you're interested in joining Routes as a  Service  Manager in the North East and Yorkshire region,  here's what  we're looking for from you:    Someone passionate about putting people first    Organisational & time management skills  You'll be a motivated  self-starter with an enthusiastic approach    Experience in upholding  compliance  in-line  with CQC regulations and industry legislation such as Health and  Social Care Act and Care Standards Act  Experience in managing complex care packages with clinical interventions including, spinal injuries,  acquired brain injuries, motor neuron disease, multiple sclerosis  Experience of managing a team of healthcare  professionals  such  as case  managers and  registered nurses  You will need to be a driver with access to your own car for work  Your core role will include:    To take ownership of complex care packages with clinical interventions including, spinal injuries,  acquired brain injuries, motor neuron disease, multiple sclerosis and manage their care package holistically  Drive a team of nurse and case managers  co-ordinate and  lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, and  maintaining  appropriate skill mix to ensure safe and effective clinical practice  Upholding  high standards in care and prioritising a person-centred approach  Prioritising individual wellbeing in our care practices  Being a responsive advocate for complaints and safeguarding, and encouraging improvement