General Manager

We are recruiting for an experienced and driven General Manager to lead a prestigious café located in the heart of Liverpool. If you are a hospitality professional with a passion for delivering outstanding service and managing a thriving team, this role is perfect for you.

About the Role:

• Location: Liverpool City Centre
• Hours: 40 to 48 per week, including weekends and evenings as needed
• Salary: Competitive, based on experience
• Service Style: Breakfast, lunch, bistro-style dining, and afternoon teas, catering to a diverse and upscale clientele

Key Responsibilities:

• Leadership & Management: Lead and inspire the front-of-house and kitchen teams to deliver exceptional service, maintaining high standards of quality at all times.
• Operational Oversight: Manage the daily operations, including staffing, inventory, and customer service, to ensure a seamless guest experience.
• Customer Experience: Enhance guest satisfaction by responding to feedback, addressing any issues promptly, and ensuring a welcoming atmosphere for all.
• Financial Management: Oversee budgeting, cost control, and revenue optimization, implementing strategies to drive sales growth.
• Team Training & Development: Onboard new staff, conduct regular training sessions, and foster a culture of continuous improvement within the team.
• Health & Safety Compliance: Ensure the café adheres to all health, safety, and hygiene standards.
• Event Coordination: Organize and oversee special events such as afternoon teas and private functions, creating memorable experiences for guests.

About You:

• Proven experience as a General Manager or in a senior management role within hospitality, preferably in a high-end café or restaurant
• Strong leadership and team management skills
• Excellent communication and customer service abilities
• Financial acumen with experience managing budgets and controlling costs
• Knowledge of health and safety regulations in the food service industry

This is an exciting opportunity to join a well-established venue and bring your expertise to an iconic location in Liverpool. If you're ready to take on a new challenge and lead a team to success, apply now!