International Service Delivery Manager

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and in Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. What do we have to offer? Medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available) Flexible pay package Allowances for transport, internet, and mobile (more information available during the interview) A dynamic environment: flexible working hours and working from home – everything is negotiable Laptop, equipment provided, and many more! •   25 days of leave on a full-time basis •   Workation •   Learning opportunities: through an individual development plan and professional training •   Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx  All leaves are granted as from day 1 What do we have to offer? Medical insurance fully paid by SD Worx for you and 2 dependents (upgrades available) Flexible pay package Allowances for transport, internet, and mobile (more information available during the interview) A dynamic environment: flexible working hours and working from home – everything is negotiable Laptop, equipment provided, and many more! • 25 days of leave on a full-time basis • Workation • Learning opportunities: through an individual development plan and professional training • Career growth: whether you want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within SD Worx All leaves are granted as from day 1 About the role: A challenging job in which you are responsible for the operational follow up of international medium and large clients in SD Worx. Continuously striving for customer success & customer engagement, and through excellent communication skills and commercial drive ensure maximum client satisfaction. What do you have to offer? All round passion in service delivery management and a strong drive to achieve customer satisfaction through excellent communication skills, as well as: 5+ years of experience in service delivery management processes & governance for international customers Fluent in English Excellent communication skills Excellent customer service skills Commercially driven, solutions driven approach Which tasks can you expect? Perform service delivery management by: Monitoring and following up the relationship and the agreements made with the client Monitoring and following up of the services and invoicing Applying the necessary governance model with monthly and quarterly reviews Monitoring and reporting to the customer and internally in accordance with the agreements made and the SLAs Maintaining regular contact with clients to identify their challenges and formulate proposals Advising clients and communicating with impact, both verbally and in writing Promoting products and services according to the needs of our clients (up to executive level) Maintaining good contacts with our partners, subcontractors and the SD Worx countries involved Helping the team to acquire knowledge by passing on his/her own expertise to colleagues From many places, we work as one, moving from better to best together. SD Worx lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.