Security - Head of Technology

Main Responsibilities:

• Managing Product Development, ensuring all projects are managed and that project timelines are managed.
• Ensure new products meet client expectations and that products are tested prior to release.
• Liaise with internal & external stakeholders to ensure that expectations are managed and met.
• Reviewing departmental and divisional KPIs and ensuring that all areas of the department are working in line with expectations.
• Managing the coordination team and ensuring that all deliveries and collections are scheduled efficiently, and all required documentation is received and processed correctly.
• Ensure all Health & Safety Requirements are met.
• Ensure that the department works in line with audit requirements.
• Identify future opportunities for growth within the department.
• Working with the Engineering Manager to ensure that the fixed installations division works efficiently. Manage targets to ensure year-on-year growth.
• Managing relationships with clients.
• Monitoring & managing the development of all members within your department.
• Checking equipment is to standard and available.
• You will be part of the Duty Manager Roster, where you may have to provide second line support to engineers.
• Assisting the Business Development team.
• Allocating time to complete administrative duties to a high standard.
• Manage and conduct recruitment for the department, alongside HR, when required.

What We Expect of You:

• Experience of working with CCTV Towers & the security hire market.
• Unmatched customer service acumen
• Proficient in high-level report writing
• Capability to work in a team or independently
• Ability to work under pressure
• Be able to project manage.
• Experience with technology-based fire and security systems
• Strong communication skills
• Administrative skills
• Ability to adhere to client-specific standards and procedures
• Compliance with Health and Safety and adequate reporting of any concerns
• High level of mentoring provided to the Technology team