Are you passionate about housing and supporting individuals through challenging times? Slough Borough Council is looking for a dynamic and customer-focused Temporary Accommodation Lead to manage our temporary housing services. If you're experienced in housing and want to make a real impact, this role could be perfect for you!
About the Role:
As the Temporary Accommodation Lead, you will oversee the provision of temporary housing for individuals who have approached the Council for assistance under homelessness legislation. You'll work closely with other departments and external agencies to ensure a high-quality, customer-focused service. This role is essential to ensuring that the Council's resources-both financial and housing-are used effectively and in line with the needs of our community.
Key Responsibilities:
- Team Leadership: Line manage staff responsible for lettings of temporary accommodation, ensuring smooth operations and high service standards.
- Customer Support: Deliver a comprehensive and empathetic service to individuals in need of temporary housing, offering advice and assistance in accordance with homelessness legislation.
- Legislation & Policy: Maintain a working knowledge of relevant laws, case rulings, and Council policies to ensure that services are compliant and effective.
- Proactive Resource Management: Ensure the Council's resources, including housing and financial support, are allocated effectively based on customer needs.
- Record Keeping & Reporting: Maintain accurate and up-to-date records in the integrated housing management system, run regular performance reports, and ensure data accuracy through frequent reconciliation.
- Hybrid Working: Work two days per week from the Council offices at Observatory House in Slough, with flexibility for remote working.
What We're Looking For:
- Experience: Proven experience in managing temporary accommodation or housing services, with a good understanding of homelessness legislation.
- Leadership: Strong management skills to lead a team in delivering excellent customer service.
- Communication: Excellent interpersonal skills, with the ability to liaise effectively with internal departments and external agencies.
- Problem-Solving: A proactive approach with the initiative to resolve issues and ensure resources are used wisely.
- IT Skills: Competence in using housing management systems and running performance-related reports.