Remote monitoring Technician

We are a market-leading renewable fuel supplier working to help UK truck fleets reduce their carbon emissions and achieve Net Zero. Our fuels, Bio-LNG and Bio-CNG, are expected to play a crucial role in decarbonising the heavy-freight industry. You will join us at an exciting time. The company has seen unprecedented growth over the last four years, with sales volumes growing nearly twentyfold since the start of the decade. The business recently received investment from a major energy company to expand its network of refuelling facilities in the UK. Over the next 3-5 years, its focus will be delivering depot-based LNG stations and open-access green fuel hubs. Day-to-day we build, supply, operate, and maintain Bio-LNG/CNG refuelling stations across the UK for HGVs (heavy goods vehicles). Our customers include Asda, B&Q, DHL, Tesco, Ocado, and Amazon. The position of Remote Monitoring Technician (RMT) is initially for a temporary contract of 12 months. The role entails 24/7 remote monitoring of multiple refuelling stations to ensure smooth operations. As the primary contact for customers, it involves handling communication about operational, safety, and engineering matters while proactively updating customers on station availability. The position includes supporting Site Attendants with troubleshooting, prioritising breakdown responses, and liaising with engineers and OEMs. It is also the emergency response focal point for incidents near refuelling stations. It oversees the reliable supply of LNG across all sites, along with occasional visits to various UK stations This 24/7 role involves remote monitoring of multiple refuelling stations, ensuring seamless operations. The RMC Technician is the primary customer contact for operational, safety, and engineering issues, proactively managing station availability and troubleshooting. Responsibilities include coordinating breakdown responses with engineers and OEMs, serving as the emergency response contact, and overseeing reliable LNG supply, with occasional site visits. We are a small, tight-knit business that values a positive, collaborative, and supportive working environment. Staff are given autonomy in this energetic business, and your development will benefit from the leadership teams and others mentorship. This is a 12-month temporary position with the potential for permanent employment for a suitable candidate. The shift pattern is a Four days on, four days off, with nine-hour overlapping shifts, including a one-hour handover period. Key Responsibilities: * 24/7 Remote Monitoring: Oversee all aspects of the refuelling station operations (including fuelling and tanker unloading) using computer systems and CCTV. Respond to alarms, trips, and security breaches maintain detailed records. The sites are complex, hazardous, cryogenic, and high-pressure facilities. * Customer Communication: Act as the primary contact for all customer inquiries and operational issues, providing remote support and guidance via intercom systems. Coordinate with engineers and other personnel as needed. * Troubleshooting & Maintenance: Diagnose and resolve operational issues, utilising Site Champions for support and escalating as necessary. Ensure safe operation and maintenance of all equipment, adhering to all safety and environmental regulations. Manage the computerised maintenance management system (CMMS). * Emergency Response: Act as the first responder to emergencies, contacting emergency services and internal personnel according to established procedures. You will report to the Maintenance Manager. It should be noted that the above list of primary duties and responsibilities is not necessarily a complete statement of the post's final duties. It is intended to give an overall view of the position and should be taken as guidance only. Experience and capabilities Experience: Experience in remote monitoring/control centres, particularly with hazardous materials like gas and cryogenics, is valuable. A good understanding of relevant health and safety legislation, such as the Health and Safety at Work Act 1974, is essential. Experience with LNG/CNG refuelling stations and industrial plant maintenance would be advantageous, as would familiarity with PSSR regulations. Capabilities: We are looking for someone who works well in a team, is proactive and adaptable, and demonstrates an understanding of risk management. The ability to communicate and organise effectively, along with strong interpersonal skills, is essential. A commitment to innovative solutions is highly desirable and must have good time management and punctuality. Your expert recruitment consultant is Trevor Parsons, call today on (phone number removed) or email (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy