Multi-site Reception Manager – High-End Commercial Property Operator

Multi-site Reception Manager – High-End Commercial Property Operator Location: Central London Salary: Up to £42,000 + Fantastic Benefits (Private Medical, Generous Pension, Life Insurance, Workplace ISA, Charity Donation Scheme, Wellness Allowance and much more) Hours: 40 Hours (Monday to Friday - Daytime Hours) Hesketh James are currently looking to recruit a Community Manager for a highly regarded workspace operator with an exceptional reputation for delivering some of the most impressive commercial properties globally. Working closely with each team, you will provide solid management support ensuring each front of house team delivers not only a compliant but exceptional customer service and guest experience across your hub which consists of 12-15 properties across the capital. Each property provides stylish ultramodern workspaces, exciting communal spaces and versatile meeting spaces to fit all business needs. With clients ranging from budding new businesses to high-profile global enterprises. As a people-focused manager, not only will you support, lead and inspire each team and member; you will also motivate and drive team performance with a focus on development – all whilst maintaining a positive internal culture. You will also be responsible for ensuring all compliance, policies and procedures are up to date for each property and conduct regular meetings with the teams to ensure each front office service is running smoothly whilst providing the best possible service. The ideal candidate will have a solid proven background in community management at a higher level - ideally from a workspace guest services background in a similar capacity. Key responsibilities: * Provide solid management support to each front of house team ensuring exceptional customer service standards are maintained across the region. * Lead, motivate and inspire each front of house team in an aim to drive performance. * Conducting audits, maintaining legal and statutory compliance. * Complaint handling and resolving any issues by offering solutions. * Developing and maintaining strong client-focused relationships and a positive internal culture. * Conduct regular appraisals with direct reports in line with their personal development plans. * Provide training and support for both direct reports and team members with a strong focus on development. Recruitment, rotas and organise any cover needed. * Manage each team budgets and producing reports Undertaking regular inspections of the buildings About you: You will be a strong personable, people-focused and culture-driven manager. Strong IT, organisational and back-office skills including compliance, budgeting and reporting. A great communicator and motivate with a focus on development. Solid front office management experience in a hospitality setting. The package: Not only will you get to work Monday to Friday for an outstanding business, but you will also receive an excellent salary package of £42,000 per annum plus fantastic company benefits and amazing opportunities to grow and develop your career with this market leading global business. We are committed to diversity and inclusion. We welcome all applicants regardless of identity, personal characteristics or background. Please note: We are expecting a high number of applications for this role and will be in touch with successful candidates within 72 hours of your application. Should you not hear from us within this period, we regret that you have not been shortlisted on this occasion