2nd line support engineer

Job Title: 2nd Line IT Engineer Location: Birmingham Salary: £35,000 per annum Are you a skilled IT Engineer looking to take your career to the next level? We're searching for an experienced 2nd/3rd Line Engineer to join a dynamic team and play a crucial role in delivering top-tier technical support. Key Responsibilities: Provide 2nd line support for complex technical issues Troubleshoot and resolve a range of IT problems, including servers, networks, and desktop environments Collaborate with clients and team members to identify and solve technical challenges Support infrastructure projects and IT system improvements Maintain security protocols and ensure systems are compliantKey Skills Required: Windows Infrastructure: Strong knowledge of Windows Server (2016/2019), Active Directory (user/group management, GPO), and troubleshooting Windows 10/11 environments Office 365 & Exchange: Experience with Office 365 admin portal, mailbox management, and resolving issues with Exchange Online and on-premises Network Troubleshooting: Proficient in diagnosing issues with DNS, DHCP, TCP/IP, and basic firewall/router configurations (VPNs, NAT, port forwarding) Remote Support Tools: Familiarity with remote desktop tools (RDP, TeamViewer), ticketing systems, and user support for software/hardware issues Backup & Security: Experience with endpoint security, antivirus solutions, and basic backup/recovery procedures (e.g., Veeam or similar)Benefits: Competitive salary of £35,000 Career progression opportunities Exposure to cutting-edge technology and projects Supportive and collaborative working environmentIf you're passionate about IT and thrive on solving complex technical challenges, this is the perfect opportunity to progress in your career. Apply now to take the next step! or send your CV to (url removed) In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy