Seeking a highly professional individual with exceptional customer service skills to join as a Customer Service Advisor, based in Leicester City Centre.The ideal candidate will have excellent communication skills, confidence and a genuine ability to connect with individuals. This role is likely to suit someone from a hospitality, retail or receptionist background searching for the next exciting opportunity.
Full-time, 35 hours- 40 hours per week. Monday to Friday.
£22,000- £24,500 per annum, dependent on experience
Your key responsibilities will include:
- Be the first person to greet customers and clients as they walk into the building in a friendly and approachable manner.- Act as the first point of contact for customers and vendors, ensuring relationships are developed, maintained and nurtured.- Responding to enquiries in an effective and timely manner, via either telephone, email or face-to-face, to ensure customer satisfaction, with an ability to identify when they need escalation.- Answering inbound customer calls in a personable and friendly manner.- Completing all administration tasks with high attention to detail.- Liaising with internal teams to ensure a smooth customer journey.- Utilising the bespoke in-house database system to process bookings and complete appointments, ensuring all regulations and procedures are followed
The experience you'll need:
- Experience in a customer-facing environment.- Excellent written and verbal communication skills.- Excellent organisational skills, with a high level of attention to detail, whilst working within deadlines.- The ability to understand the needs of the customer and the company, enabling you to provide effective support.- The ability to take ownership and demonstrate resilience in all aspects of your work.- IT Proficient & capable of using Microsoft Office (Excel, Outlook & Word)- You are a UK resident with unrestricted right to work in the UK. #
