Company:
CV-Library
Location: Sheffield
Closing Date: 28/10/2024
Salary: £23,795 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Salary: Competitive plus Veolia benefits
Hours: 40 hours per week
Location: Lumley Street Service Centre
Lumley Street
Sheffield
South Yorkshire
S4 7ZJ
When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone.
As a Customer Support Agent you'll be pushing for innovative solutions to create a more sustainable future for all. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
25 days of annual leave plus bank holidays
Access to our company pension scheme
Free physiotherapy service
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
Handle customer requests through multiple channels (phone, email, chat, social media, website)
Answer calls professionally and promptly for both external and internal customers
Respond quickly to customer inquiries and resolve complaints at first contact
Process requests, complaints, and inquiries efficiently
Collaborate with internal departments to ensure work completion and database updates
Perform customer callbacks to provide progress updates on issues
Communicate resolution timelines to customers
Process payments for services using EPDQ system
Participate in monthly call monitoring for customer satisfaction tracking
Handle administrative tasks, including HWRC permit applications, variation orders, and assisted collection requests
What we're looking for;
Minimum 5 GCSEs, including Maths & English at Grade C or above
Proficiency in ICT, including email and Microsoft Office programs
Previous call centre experience
Ability to prioritise workload and meet challenging deadlines
Customer Services NVQ Level 2 (desirable)
Minimum 2 years of customer service experience in a similar industry (desirable)
Understanding of end-to-end customer processes
Ability to multi-task and work on own initiative
Strong influencing, negotiating, and conflict resolution skills
Good personal planning, organisational skills, and commitment to improving standards
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply
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