General Manager Retail

My client is a large retail brand with many of their stores also featuring a restaurant or coffee shop, where their customers can enjoy refreshments or meals in a relaxed and welcoming environment. They are currently looking to recruit for a General Manager, for their store near Stockport. Their General Managers are the heart and soul of their stores and keep spirits high; you are able to stay focussed on delivering excellent standards and great products all whilst keeping an eye on your targets. Responsibilities * Take full ownership of the store management, ensuring everything is in place to hit commercial targets with responsive management of budgets and cost controls * Overseeing the complete business operation, maximising profitable sales and growth while creating a unique customer focussed environment * Taking the lead in creating a great place to work for everyone on a day-to-day basis whilst thinking ahead to ensure your team have a development journey * Sparking your team's passion for delivering the best customer experience possible by creating a brilliant customer journey * Observing your team's service levels, identifying ways they can improve and finding the best way to suit that individual in coaching them to improve * Working closely with our central support teams, maintaining excellent communication, stock supply and response * Ensuring all compliance with health & safety regulations, whilst caring for employee and customer welfare at all times The person my client is looking to recruit: * Retail management expertise with proven experience of leading multiple direct reports and their teams * Commercial awareness and understanding of budgets, profitability from driving retail sales and improved ways of working * Ability to identify training needs. You'll be effectively coaching and training all levels ensuring teams are delivering a first-class customer experience * Excellent communication skills. You'll ensure that successful initiatives and actions are shared across the business and that performance is monitored * Adaptability. You'll act quickly and enthusiastically to changing priority, workload and concepts * Positivity managing change. You'll lead the team through each season with care and motivation to deliver best * Can demonstrate our values at all times What they can offer: * Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required * Treat yourself with generous uncapped discount across our stores with 50% off in their restaurants, 25% off in store and 10% off in their food halls * Access to Wagestream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice * Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling servIce and discounted retail rewards with our employee wellbeing platform * Access to Academy - continue your development with our eLearning platform and development programmes * Thriving culture; the team are passionate, diverse and committed to making it work for our customers