Operational Repairs Planner
Enfield
Job Role
Operational planner required to support DLO repairs service as part of ERD.
Key Responsibilities
To plan and schedule appointments / programmed works across the division to achieve maximum productivity, ensuring that suitably qualified operatives are correctly and efficiently allocated always.
Work to very tight deadlines in a dynamic and constantly evolving environment to arrange, coordinate and reschedule appointments using a high level of excellent customer relation management to ensure that residents receive a high level of service.
To be adaptable and flexible in coordinating the delivering complex repairs using high level of trade knowledge to diagnose and schedule multiple interdependent appointments.
To monitor and take appropriate action in real time to prevent service failure to by rearranging appointment with residents based on continually reprioritizing the trade staff work, based on housing policy and legislative requirements.
To manage the customer feedback and instigate remedial action for poor service delivery, close liaison with the resident and service user.
To ensure the emergencies priority works are completed with due regard for the health and safety of the public and legislative requirments.