Parts Sales Specialist

Due to continued growth, we have a rare opportunity to join our dynamic team at Thurlow Nunn Distrigo , a leading automotive parts distribution company in Norwich . We specialise in providing top-quality parts and exceptional service to our valued trade customers. As a Trade Parts Sales Specialist , you’ll play a vital role in supporting our local B2B business, providing expert advice and ensuring our customers have everything they need. As a Trade Parts Sales Specialist, you’ll be the go-to person for our trade customers, assisting them with their parts requirements and offering tailored solutions to meet their business needs. Your primary responsibilities will include: Providing exceptional customer service to our trade customers, building strong relationships based on trust and expertise. Identifying customer needs and recommending appropriate parts and accessories. Assisting customers in finding the right products, providing detailed product information, and offering suitable alternatives when necessary. Processing orders accurately and efficiently, ensuring timely delivery to customers. Proactively identifying opportunities to upsell and cross-sell products, increasing revenue and customer satisfaction. Resolving customer queries, concerns, and complaints promptly and professionally. Maintaining up-to-date knowledge of our product range, industry trends, and competitor offerings. Salary: £27,808 uncapped bonus – realistic on target earnings of £32,500 Hours: Monday to Friday 8.00am to 5.30pm, 1 in 6 Saturdays 8.00am to 1.00pm Benefits: 31 days annual leave (including bank holidays) Pension scheme Life assurance Free RAC breakdown cover Cycle to work purchase scheme Preferential parts, service and labour rates Discounts on new and used vehicles Aftersales discounts Access to health and wellbeing support services Free refreshments Employee discount platform Recruitment Referral Incentive Scheme Employee Assistance Programme (EAP) As a family-owned business, we have strong values. You will be expected to represent our family values of Professionalism, Trust, Respect, Caring, and Togetherness through your behaviour every day.