Sales Operations Coordinator

Sales Operations Coordinator Role Overview: As Sales Operations Coordinator you will be instrumental in supporting sales operations, optimising processes, and facilitating effective communication between sales representatives and various departments. The Sales Operations Coordinator will play a key role in ensuring smooth operations and contributing to the achievement of sales objectives. Key Responsibilities: •Assist in the implementation of sales processes and procedures to improve efficiency and effectiveness. Provide day-to-day support to sales representatives, addressing inquiries, and resolving issues promptly. •Develop an understanding of the various product offerings and pricing structures of main vendors and suppliers. •Request renewal and new business quotes from various distributors and vendors, ensuring costs provided are in line with Acora pricing agreements. •Produce customer-facing quotes as advised by the Sales team. •Submit deal registrations for various technologies on behalf of the Sales team. •Maintain accurate and up-to-date records in the Customer Relationship Management (CRM) system. •Serve as the primary administrator for the CRM system, overseeing user access, data integrity, and system maintenance. Provide training and support to sales teams on CRM usage and best practices. •Collaborate with cross-functional teams, including marketing, finance, and operations, to facilitate communication and coordination. Assist in the preparation of sales presentations and proposals as needed. •Support in completion of due diligence requests from customers. •Manage hardware and software renewals on behalf of Acora. Keep an active record of all HW/SW renewals and communicate upcoming renewal dates to the Sales team on a fortnightly basis. Key Skills: •Previous experience in sales support, operations, or a similar role is preferred. •Proficiency in Microsoft Office suite; Word, Excel, Outlook •Strong analytical skills with the ability to interpret data and generate actionable insights. •Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment. About Acora: We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win Equal Opportunities at Acora: Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team